This document describes how the Ministry handles fulfillment of Apothecary orders, how we address situations where something goes wrong, and the conditions under which token contributions may be considered for resolution. It is written plainly and directly.
A note on framing before you read further: sacraments are not products and your relationship with the Ministry is not a consumer transaction. The ministry does not offer a satisfaction guarantee and does not frame returns in those terms. What we offer instead is accountability on both sides — from us, that we fulfill orders accurately, promptly, and with integrity; from you, that you approach the practice with the informed intention that membership asks of you. This policy reflects that mutual accountability.
1.1 Processing. Orders are processed Monday through Friday. Apothecary orders confirmed and cleared by 12:00 PM Pacific time are typically prepared for dispatch the same day. Orders received after 12:00 PM or on weekends and public holidays are processed the following business day.
1.2 Dispatch timeline. Orders are dispatched within one to two business days of confirmation. High-demand periods may extend this to three business days. If your order has not been dispatched within three business days, contact [email protected].
1.3 Transit time. Standard domestic shipping is three to five business days after dispatch. This is a carrier estimate, not a guarantee — actual transit time depends on your location and carrier conditions.
Order is received and confirmed. Token balance updated. Preparation begins on the next available business day.
Order prepared and handed to carrier. Tracking number sent to your member account email.
Standard domestic transit. Carrier-dependent. International orders require a longer window — contact us before ordering.
1.4 Packaging. All orders are packaged discreetly with no exterior branding or identifying marks beyond what is required for address and return. The return address identifies the Ministry's operational address, not the brand name.
1.5 Shipping costs. Shipping costs are borne by the member unless the order is being reshipped due to a Ministry error, in which case the Ministry covers all shipping costs for the corrected shipment.
1.6 International. The Ministry currently ships within the United States only. Members outside the US should contact [email protected] before placing an order to discuss options. The member is solely responsible for understanding import regulations in their jurisdiction.
2.1 Tracking. A tracking number is sent to the email address on your member account when your order is dispatched. If you do not receive a tracking email within two business days of your order confirmation, check your spam folder, then contact [email protected].
2.2 Delivery address. Members are responsible for providing an accurate and current delivery address at the time of order. The Ministry is not responsible for orders delivered to an incorrect address provided by the member. If an order is returned to us due to an incorrect address, we will contact you to arrange reshipment at the member's cost.
2.3 Failed delivery. If a carrier reports a delivery attempt that the member missed, the member is responsible for arranging redelivery or collection with the carrier. The Ministry is not responsible for orders that are returned to sender due to uncollected failed deliveries.
2.4 Delays. Carrier delays beyond our control — including weather events, public holidays, and service disruptions — are not grounds for token refund. If a significant delay occurs, contact us and we will assist in tracing the shipment.
The Ministry takes responsibility for errors that originate on our side. The table below describes specific situations and how each is handled. All resolution requests must be submitted to [email protected] within 14 days of the delivery date shown in the carrier's tracking record.
You received a different formulation than the one you ordered. Contact us with your order reference and a description of what was received. We will arrange corrected dispatch and provide a return label for the incorrect item at no cost to you.
Full correction. Ministry covers all shipping.Packaging or contents were damaged in transit. Contact us within 14 days with a description and, if possible, a photograph. We will reship the order at no additional cost. Damaged items do not need to be returned unless we specifically request it.
Full replacement. No return required.Tracking shows delivered but item was not received, or tracking shows no movement for more than seven business days. Contact us and we will open a trace with the carrier. If the carrier confirms non-delivery, we will reship. If the carrier confirms delivery to your address and the item cannot be located, please also check with neighbors and building management before contacting us.
Reshipped if carrier confirms non-delivery.If you need to cancel before dispatch, contact us immediately. Orders can be cancelled and tokens returned to your balance in full if contacted before the order is handed to the carrier. Once dispatched, cancellation is not possible.
Full token return if pre-dispatch.If you receive an order and decide not to open it, you may return it within 14 days of delivery. The item must be in its original sealed condition. Return shipping is at the member's expense. Upon receipt and confirmation that the item is sealed and undamaged, tokens equivalent to the item value will be returned to your balance. Original shipping tokens are not returned.
Item tokens returned. Shipping not returned.If you have opened and used a sacrament and have concerns about your experience, we want to hear from you. Contact [email protected]. We will listen, respond thoughtfully, and where appropriate connect you with integration support. Opened and used sacraments cannot be returned and tokens are not refunded on this basis. See Section 4 and Section 5.
No token return. Support available.Membership in Be Well Church Ministry begins with a covenant — a voluntary, informed agreement to participate in a private faith community and to approach sacramental practice with intention and personal responsibility. That agreement is not ceremonial. It is the basis on which the Ministry extends access to its sacraments and community.
This means the Ministry holds itself accountable for what is within its control: accurate fulfillment, consistent quality, honest communication, and responsive support. It also means the Ministry holds members to the accountability they assumed at signup: approaching practice with preparation, understanding the framework they entered, and not seeking remedy for outcomes that are part of the inherent experience of sacramental practice.
4.1 Informed decision. By joining and placing an Apothecary order, a member affirms that they have read the relevant materials — the membership covenant, the dose tier descriptions, the integration guidance — and that they are approaching their practice with genuine intention and adequate preparation. The Ministry relies on that affirmation.
4.2 Set and setting. The member is responsible for preparing an appropriate environment and mindset for sacramental practice. Difficult experiences that arise from inadequate preparation, an unsafe environment, or practice at an inappropriate time are not grounds for resolution. They are an invitation to return to the integration support resources the community provides.
4.3 Medical suitability. The member affirms that they have considered their own physical and psychological suitability for sacramental practice. Members with existing psychiatric diagnoses, those taking medications with known interactions, and those who are pregnant or nursing are advised to consult a qualified healthcare provider before any sacramental practice. The Ministry cannot and does not assess individual medical suitability.
The Ministry previously offered a satisfaction guarantee framed around a 30-day trial period. That framing has been retired. Here is why, stated plainly.
A satisfaction guarantee treats a sacrament as a consumer product whose value can be evaluated against a standard outcome. Sacramental practice does not work that way. The experience of any given session is shaped by set, setting, dose, preparation, integration practice, and the member's own psychology and history. Two members using the same formulation at the same dose will have different experiences. Neither outcome is wrong. Neither is grounds for a refund.
More importantly, a guarantee frames the relationship as transactional: you pay, we deliver an outcome, if the outcome is unsatisfactory you get your money back. That is not this relationship. You made a covenant. The sacrament is a tool. The outcome of working with that tool is yours to shape — with the guidance, community, and integration support the ecosystem provides.
What the Ministry commits to instead is quality, accuracy, and accountability for what is within our control. If we make an error, we correct it. If something arrives damaged or wrong, we make it right. If you have a difficult experience, we offer support. What we do not offer is a pathway for members to exit the covenant they made because the practice was harder than they expected.
If your experience with a sacrament has raised questions, produced unexpected results, or left you uncertain about how to proceed, the right next step is not a return — it is integration support. Contact [email protected], reach out in the community forum, or connect with a community coach. The ecosystem exists precisely for these moments. Use it.
For all fulfillment, shipping, and resolution inquiries, contact [email protected]. Include the following in your message so we can respond efficiently.
Your member account email address. The email address registered to your member account — not necessarily the address you are writing from.
Your order reference number. Found in your order confirmation email and in your member account under order history.
A brief description of the situation. What you ordered, what arrived or did not arrive, and what resolution you are seeking. Plain and direct is best.
A photograph if relevant. For damaged items, a photograph of the damage helps us process your request without back-and-forth.
We respond to all support inquiries within two business days. Complex situations may take longer — we will acknowledge your message promptly and keep you informed.
The Ministry operates under the protections of the Free Exercise Clause and RFRA at the federal level. State law varies. Members are solely responsible for understanding the laws of their jurisdiction and for making their own informed assessment of any legal considerations specific to their location before placing an Apothecary order.
The Ministry does not ship to jurisdictions where it has determined that doing so would create unacceptable legal risk to the member or the Ministry. If you are uncertain whether your jurisdiction is served, contact [email protected] before ordering.
Orders that are seized, detained, or refused by customs or law enforcement agencies due to the laws of the member's jurisdiction are not subject to token return. The member assumed responsibility for jurisdictional compliance at the time of ordering. The Ministry will cooperate with any investigation directed at the Ministry itself through proper legal channels, consistent with its constitutional protections.
